Support

Questions, problems, or feedback about MyPlan — we read everything.

Get in touch

Email us

Write to hello@reservemyplan.com and we'll get back to you within a couple of days. Include your account email and what you were doing when the problem happened — it helps a lot.

Common questions

How do I log food?

Just tell your coach in the Chat tab — "I had a chicken burrito" — and it's logged with macros. You can also tap "Snap a meal" under the chat line to photograph your plate, or attach a photo with the paperclip.

How do I fix a logged meal?

Tell the coach what to change ("that burrito was actually two"), or open Today → Log, tap the pencil on any food entry, and edit it directly.

How do I add my health information?

Open the Profile tab and add your medications, allergies, injuries, or anything else your coach should know. Share a photo of a blood test in chat and the results show up there too. Everything is optional, and you can change or remove it anytime.

How much does MyPlan cost?

$14.99 a month, starting with a 7-day free trial. It renews automatically until you cancel. You're charged through your Apple Account when the trial ends unless you cancel at least 24 hours before.

How do I cancel my subscription?

In the app, Settings (gear icon) → Manage subscription. Or on your iPhone, open Settings, tap your name, then Subscriptions → MyPlan. You keep access until the end of the period you've paid for.

I paid but the app still shows the paywall.

Tap Restore Purchases on the paywall while signed in to the same Apple Account you subscribed with. A subscription unlocks one MyPlan account at a time, so sign in to the MyPlan account you first subscribed on. Still stuck? Email us.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

How do I delete my account?

Settings (gear icon) → Delete account. This permanently removes your account and everything in it: logs, memories, plans, and uploaded files. It cannot be undone. Deleting your account doesn't cancel your subscription, so cancel that in your Apple subscription settings too.